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IVR System for Call Centers
Identify and route each customer call to the best appropriate agent based on the caller's input with an intelligent IVR system.
Amazing Services & Features for you
Inbound Call Center
An inbound call center is a client service function whose primary responsibility is to handle incoming client phone calls.
CRM solution
Customer relationship management is the process of managing interactions with existing as well as past and potential customers.
Auto Predictive Dialer
A predictive dialer is a valuable tool for creating a phone tree for the front-line service employees of your company.
Web services
A web service is a collection of open protocols and standards used for exchanging data between applications or system.
GSM Gateway
it's the ability to take a SIM card from a cell provider in your area and connect it to a device that can then connect back to the phone system and be used for incoming and outgoing calls.
PRI Card
A PRI card is used to connect PRI lines to IP PBX/ IP Telephony Server so that all the IP Phones/ Analog phones (extensions) can make outgoing calls or receive incoming calls using it.
IP-PBX
An IP PBX is a system that connects telephone extensions to the public switched telephone network and provides internal communication for a business.
CTI solution
Computer telephony integration (CTI) technology is a software product that connects phone systems and computers, specifically with a customer relationship management (CRM) system.
About What We Do & Who We Are
Avyukta Intellicall Established in 2008 & Headquartered in Jaipur, Rajasthan. We provide complete solutions for Tele Calling with totally Customisable CRM, MIS Integrations. Premise / In house, Hosted, Cloud-based solutions available on rental purchase EMI cloud telephony models for unlimited and retail or pay-as-you-go packages, optional asterisk and API CRM customisations for go auto-dial and Vicidial or Vicibox solutions for domestic and international call centers and BPO, free dialer and did for us UK, Canada, Australia based call center clients, the single roofed platform with single vendor coordination
We provide TURNKEY call center SOLUTIONS with products & services ranging. Avyukta Intellicall Consulting Pvt. Ltd. is among the pioneer companies that provide Turnkey Contact Center Solution to avail single vendor coordination with the highest clients through a reliable and harmless channel partnership and official resellers.
Tutorials
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We Have The Best Pre-Order Prices You Can Get
Choose the Best Plan to boost your Company’s bottom line.
DIALER
- A Dialer Starting @ 720 INR
- Purchase A Dialer Starting @ 5200 INR
- EMI A Dialer Starting @ 1500 INR
UNLIMITED
- Purchase A Dialer Starting @ 5200 INR
- Rent Unlimited Calling Combo Starting @ 3600 INR
- EMI A Dialer Starting @ 1500 INR
RETAIL
- Rent A Dialer Starting @ 720 INR
- Purchase A Dialer Starting @ 5200 INR
- EMI A Dialer Starting @ 1500 INR
IVR Solution
Interactive Voice Response (IVR) is a technology that lets businesses automate customer interactions in both inbound and outbound calls via pre-recorded voice messages & Text to Speech technology.
Provide 24x6 un-interrupted customer support through on-record messages and quick query resolution.
Call routing enables available agents to answer customer calls because call routes for free agents reduce customer wait times.
Offer multilingual support to clients with customized English, Hindi and custom messages.
Customize the call flow with a hierarchical menu with multiple sub-menu options to help your customers navigate their queries.
Respond to unlimited concurrent inbound calls simultaneously to reduce customer wait time.
Personalize customer relations through welcome greetings, such as their names, while predicting their needs based on past interaction history.
Record each call in real-time to listen to them later and maintain quality standards.
Manage large call volume by connecting to multiple clients automatically at a single time via advanced multi-level IVR.
Partner
Offices
Frequently Asked Questions About IVR and Call Center Solutions
What is an IVR system, and how does it work in a call center?
Interactive Voice Response (IVR) is an automated telephone system that plays recorded prompts and routes calls using the caller’s input. In a call center, an IVR menu can direct callers to the relevant team or available agent. Multi-level menus help separate different enquiries before an agent answers.
What IVR and call center solutions does Avyukta Intellicall provide?
Avyukta Intellicall Consulting Pvt. Ltd. provides IVR and turnkey contact center solutions, including inbound call center systems, predictive dialers, VoIP calling, customizable CRM and MIS integrations, IP-PBX, and computer telephony integration (CTI). The company was established in 2008 and is headquartered in Jaipur, Rajasthan.
Can IVR menus be customized in Hindi, English, and other languages?
Yes. IVR menus can use customized English, Hindi, and other language messages. Multi-level menus let callers choose a language and then select the department or service they need. Plan the language options and call flow together so callers can reach the appropriate team with fewer menu steps.
What is the difference between an IVR, a predictive dialer, and an IP-PBX?
An IVR handles automated prompts and menu choices, commonly at the start of an incoming call. A predictive dialer automates outbound dialing for agents. An IP-PBX connects business telephone extensions and manages internal and external calls. These systems serve different functions and can form part of a wider contact center solution.
Can the calling system connect with a CRM or MIS?
Yes. Avyukta offers customizable CRM and MIS integrations, with API and Asterisk customization options for GoAutoDial, VICIdial, and ViciBox solutions. CTI connects the telephone system with computers and CRM software. Share your existing CRM, required data fields, and call workflow so the integration requirements can be assessed.
Are cloud, hosted, and on-premise call center deployments available?
Yes. Premise or in-house, hosted, and cloud-based solutions are available. Rental, purchase, EMI, unlimited calling, and retail or pay-as-you-go options are offered. The appropriate setup depends on your calling workflow, existing infrastructure, agent requirements, and preferred commercial model.
Can IVR calls be recorded for quality monitoring?
Yes. Call recording is an IVR solution feature. Recorded calls can be reviewed later to monitor service quality and support agent training. Confirm the recording configuration, storage requirements, access permissions, and retention period when discussing your deployment.
How does IVR routing help when many customers call at the same time?
IVR routing directs incoming calls to the appropriate available agents based on the configured call flow and caller input. Multi-level menus and concurrent call handling help organize large call volumes. Confirm the required number of simultaneous calls and agents when selecting a configuration.
Does Avyukta support domestic and international call center requirements?
Yes. Avyukta provides telecalling solutions for domestic and international call centers and BPOs, including VoIP and dialer options. Discuss your destination countries, expected call volume, agent count, and deployment preference to identify a suitable calling package and configuration.
How can I request an IVR solution or discuss pricing?
Contact Avyukta Intellicall at +91-8560000600 or sales@ivrsindia.in, or use the Buy Now contact form. Share your agent count, inbound or outbound calling needs, expected concurrent calls, language choices, CRM requirements, and preferred deployment. Pricing and configuration can then be discussed for your requirements.
